What are the Payment Options?
For purchases we accept American Express, Visa, MasterCard and Discover credit cards that have a U.S. billing address. We have provided the google checkout for your purchases.
We also accept debit cards that have a Visa or MasterCard logo.
We do "NOT" Checks, money orders, prepaid gift/debit cards, international credit cards, some ATM cards or COD purchases.
How do I place a order?
You may place your order directly on our website, if you would like to checkout using a different method, please contact us at SHOETIQUE22@yahoo.com we have a merchant account outside of ecrater. We will be able to process your order on our secure server 24 hours a day, 7 days a week. Once you have added the item(s) to your shopping cart, you can start the checkout process by selecting "checkout".
Can you help me troubleshoot Credit Card/Debit Card issues?
Troubleshooting Failed Authorizations and Payment Declines
To protect your security and privacy, your bank cannot provide Bakers with information about why your payment was declined. Because of this, you need to contact your bank directly to solve most payment issues.
Here are steps you can take to resolve payment issues:
•Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
•Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
•Contact your bank about payment authorizations and reserved funds. When you place an order with BakersShoes.com, we contact your card's issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase.
If you make changes to your order, cancel items, or a multiple-item order ships in more than one shipment, your card may be authorized for each change and funds may be reserved against your account for each authorization.
Some banks have been known to hold these authorizations for 7-10 business days. If your payment is declining due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations, and request that they remove any extra authorization to free up funds in your account. Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? If so, you will need to enter the correct information.
Contact your bank to resolve other payment issues even if:
•You've successfully used the payment method on a previous order.
•Part of your order has already charged and shipped successfully.
•You have funds available in your bank or credit account to cover the order cost.
SHOETIQUE Customer Service can help you:
•Verify if you entered your payment information correctly on your order.
•Change the payment method on a new order.
What are your shipping methods and charges?
We ship via UPS and USPS for all continental U.S. orders. For most other destinations and P.O boxes we use the U.S Postal Service via priority mail.
We typically deliver within 1-9 or 7-14 business days for bulk cases. Business days are Monday through Friday. Stock items are shipped from our Georgia location. Please contact us if you would like a more exact shipping estimate
What is your return policy?
7 Day Total Satisfaction Guarantee
We are very concerned with your overall total satisfaction. We want you to know that if you are not completely satisfied with your purchase, you may return the merchandise to us within 7 days for a full refund or for an exchange. All we ask is that the product is in the exact new condition, (tried on and used indoors and basically resalable as new)
Here Are The Details:
--All returns and exchanges should be received by us within 7 days from when you received them. We cannot provide the shipping cost.
--All items should be in new, unworn condition, without scratches or in any way damaged. Unfortunately we cannot accept any items that are not deemed to be in resalable condition, unless they are deemed manufacturer defective. (please read on)
-- Please include all original shoe boxes and package things carefully so that shoes remain relatively undamaged in transit.
In order to receive timely handling of your return, all items should be sent to this address, even if they were shipped to you from another location.
The return address is:
Attn: Returns Department
838 Topaz Valley
Canton, GA 30114
SHOETIQUE provides our customers with the latest in Internet commerce technology. All transactions, account information, and personal information on this system are encrypted while in transit.
Our guarantee is that you'll pay nothing if unauthorized charges are made to your card as a result of shopping at SHOETIQUE
SHOETIQUE welcomes the following cards
SHOETIQUE also accepts orders via standard US mail. Our mailing address is :
Attn: Order Processing
838 Topaz Valley
Canton, GA 30114
Please include your name, billing address, and the style(s) of shoes you'd like to purchase in your letter.
Shop with confidence at SHOETIQUE!